Retail Associate (24 hours) - Bicester Village

Warrior Sports, Inc.; Bicester; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive compensation

Retail bonus scheme

Growth opportunities

Inclusive working environments across 

Generous staff discount

Flexible uniform package

Job summary

New Balance is seeking a retail associate to engage, excite, educate and entertain customers from the moment they enter the store. The role focuses on delivering exceptional customer service and achieving personal KPIs within a supportive team environment.

Candidates should demonstrate passion for retail and sales, strong communication, and flexibility to work weekends and holidays. Great development opportunities and staff benefits are offered.

Qualifications

• Customer service skills required.
• Team player with flexible weekends.
• Desire to learn and good communication.
• Able to perform basic maths and store operations.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction along the in-store journey.
• Keep the store commercial following company guidelines.
• Adhere to company policies and procedures.
• Maintain health, safety and environmental standards in store.
• Perform other duties as required by management.

Skills

Customer service

Team player

Desire to learn

Effective communication

Retail and sales passion

Basic maths

Flexible schedule

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.