Retail Associate (38 hours) - Oxford Street

New Balance; Greater London; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environments across

Generous staff discount

Project involvement across ourEuropean

Flexible uniform package

Job summary

New Balance is seeking enthusiastic store associates to engage, excite and educate customers from the moment they walk through the door. You will be part of a team that delivers exceptional service and brand ambassadors across our retail network in Europe.

As a New Balance associate, you will drive store performance, adhere to company policies, and help maintain a welcoming, safe shopping environment while enjoying great development opportunities and employee discounts.

Qualifications

• Team player with customer-focused approach.
• Strong customer service mindset and communication.
• Ability to adapt to a fast-paced retail environment.
• Willingness to work weekends and holidays.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction along the end-to-end journey.
• Help ensure the store remains as commercial as possible per guidelines.
• Adhere to company policies and procedures.
• Maintain health, safety, and environmental standards in-store.
• Perform other duties as required by management.

Skills

Team player

Customer service

Communication skills

Flexibility

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties that are required from the management team

REQUIREMENTS FOR SUCCESS

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package