Retail Associate (30 hours) - Cheshire Oaks

New Balance; Ellesmere Port; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Retail bonus plan

Staff discount

Development opportunities

Inclusive workplaces

European assignments

Uniform package

Job summary

New Balance is seeking a store associate in the United Kingdom to engage customers and drive sales. You will deliver excellent service from entry to exit, support store performance, and maintain brand standards in a fast-paced retail environment.

As part of a European network, you will join a team that values employee development, flexibility, and a strong customer-first culture, with opportunities to grow within the brand.

Qualifications

• Team player with strong collaboration.
• Demonstrated customer service skills.
• Passion for retail and sales.
• Desire to learn and grow.
• Ability to perform basic maths and retail operations.
• Excellent communication skills.
• Flexible schedule including weekends/holidays.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction from entry to exit.
• Keep the store commercially focused per guidelines.
• Adhere to company policies and procedures.
• Maintain health, safety and environmental standards.
• Perform other duties as required by management.

Skills

Customer service

Team player

Sales mindset

Communication skills

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties that are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package