Retail Associate (8 hours) - Cheshire Oaks

New Balance; Ellesmere Port; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Staff discount

Great development opportunities

Job summary

New Balance in the United Kingdom is seeking an enthusiastic retail associate to engage, educate and entertain customers from the moment they walk through the door. You will act as a confident brand ambassador, delivering excellent service and driving store performance.

Join a team that values development, rewards effort with a Retail Bonus Scheme, and offers generous staff discounts and flexible uniform packages.

Qualifications

• Team player with strong customer service skills.
• Ability to demonstrate customer service skills.
• A passion for retail and sales.
• Desire to learn.
• Ability to perform basic maths and general retail operational processes.
• Effective communication skills.
• Flexible work schedule including weekends and holidays.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction through the end-to-end customer journey – from entering the store to leaving the store.
• Help to ensure the store remains as commercial as possible following company guidelines.
• Adhere to company’s policies and procedures.
• Responsible for maintaining health, safety, and environmental standards in store.
• Perform other duties that are required from the management team.

Skills

Team Player

Customer service

Retail & sales

Willingness to learn

Math basics

Communication skills

Flexibility

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties that are required from the management team

REQUIREMENTS FOR SUCCESS

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package