Retail Assistant Manager — Lead, Coach & Drive Sales

TUI; Eastwood; On-site; GBP 13,000 - 16,000; Full time

Job summary

A leading travel company in Eastwood is looking for an Assistant Manager to join their Retail Team. In this role, you'll inspire and lead a team while providing exceptional customer service. Responsibilities include coaching team members, driving sales, and resolving customer inquiries. A passion for customer service and strong leadership skills are essential. The role requires a flexible shift pattern and offers a starting salary of £13.30 per hour with additional benefits.

Benefits

Starting salary of £13.30 per hour

Commission scheme for exceeding targets

Fantastic holiday benefits and discounts

Investment in development and career progression

Pension scheme and life assurance

Qualifications

• Proven passion for leading by example and delivering excellent customer service.
• Confident and fun motivator with a strong drive to achieve goals and sales targets.
• Skilled at balancing multiple tasks and staying motivated under challenges.

Responsibilities

• Lead by example and inspire your team to deliver excellent customer service.
• Assist with developing the team to proactively resolve customer inquiries.
• Monitor and report on customer feedback to improve satisfaction and loyalty.

Skills

Customer service excellence

Leadership

Communication

Sales target achievement

Problem-solving

Job description

A leading travel company in Eastwood is looking for an Assistant Manager to join their Retail Team. In this role, you'll inspire and lead a team while providing exceptional customer service. Responsibilities include coaching team members, driving sales, and resolving customer inquiries. A passion for customer service and strong leadership skills are essential. The role requires a flexible shift pattern and offers a starting salary of £13.30 per hour with additional benefits.