Assistant Store Manager – Lead 5-Star Customer Experience

The Foschini Group / TFG London; Leeds; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free clothing allowance

70% staff discount

Enhanced Maternity package

24/7 virtual GP

Wellbeing and financial support

Job summary

TFG London in Leeds Designer Outlet is seeking an Assistant Store Manager to lead the team and deliver a 5* customer experience while driving commercial results.

You will oversee shop-floor operations, support the Store Manager, coach colleagues, and foster an inclusive, energetic culture to maximise store performance in a fast-paced retail environment.

The role is a 24-month fixed-term contract, offering opportunities to develop leadership skills and contribute to premium brands within the group.

Qualifications

• Experience leading in busy retail environments.
• Strong customer service mindset and communication skills.
• Ability to mentor and develop staff to reach potential.

Responsibilities

• Lead by example on the shopfloor and deliver outstanding customer service.
• Cover Store Manager duties in their absence and maintain team effectiveness.
• Collaborate with Store Manager to maximise branch performance and opportunities.
• Support the store vision and recognise strengths to engage customers.

Skills

Customer focus

Leadership

Coaching

Commercial awareness

Job description

TFG London in Leeds Designer Outlet is seeking an Assistant Store Manager to lead the team and deliver a 5* customer experience while driving commercial results.

You will oversee shop-floor operations, support the Store Manager, coach colleagues, and foster an inclusive, energetic culture to maximise store performance in a fast-paced retail environment.

The role is a 24-month fixed-term contract, offering opportunities to develop leadership skills and contribute to premium brands within the group.