Retail Assistant Manager

Radley + Co; York and North Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading accessories brand is seeking an Assistant Manager to inspire and lead a team in delivering exceptional customer experiences. This role emphasizes sales growth, team coaching, and operational success, partnering closely with the Store Manager. Candidates should possess strong leadership and analytical skills, along with experience in retail and tools like Power BI and Microsoft 365. Competitive benefits including a generous discount and professional development opportunities are offered.

Benefits

Competitive salary & performance-based incentives

Generous staff discount on Radley products

Opportunities for professional development & training

Enhanced annual leave

Healthcare Cash Plan

Company Bonus

Electric Vehicle Scheme

Qualifications

• Experience in a retail or customer service environment.
• Demonstrable leadership skills and accountability.
• Commercially astute with strong analytical abilities.

Responsibilities

• Motivate and coach your team for exceptional customer experience.
• Lead sales initiatives to grow store profitability.
• Manage local marketing and store events for increased foot traffic.
• Assist in stock allocation and loss prevention strategies.

Skills

Coaching and leadership skills

Ability to remain calm under pressure

People management

Commercial acumen

Experience with Power BI

Microsoft 365 (Word, PowerPoint, Excel, Outlook, Teams, SharePoint)

Job description

Key Responsibilities

You will motivate, inspire, train and develop your team to deliver Excellence in everything they do. You will lead your team to deliver exceptional customer experience and create a selling culture that makes the Radley customer return time and time again. You will be able to demonstrate an entrepreneurial spirit and be commercially astute, showing creativity and inspirational directive in managing your own business unit. As an Assistant Manager, you should regard your position as partnering your Store Manager, offering your manager the required support to enable the store to function smoothly and with great success. You are effectively a Store Manager in training and under the guidance of your line manager should look to involve yourself in all aspects of store life.

• Deliver an exceptional customer experience and be an ambassador to your team and the brand.
• Sales and KPI focused and delivering growth.
• Commercial acumen through effective best sellers, floor walks, and money mapping.
• Achieve EBITDA target and be accountable for the profitability of the store through managing costs.
• Grow store traffic through local marketing and store events.
• People Management: recruitment, training, development, coaching, and supporting the Store Manager.
• Actively build relationships with key contacts across the business.
• Support the Store Manager in stock allocation and control, including preventing stock loss.

Qualifications

• Great coaching and leadership skills.
• Ability to remain calm under pressure.
• Adept in dealing with people issues.
• The ability to impact and influence business decisions.
• Experience with Power BI to analyse performance.
• Microsoft 365 experience (Word, PowerPoint, Excel, Outlook, Teams, SharePoint).

About the Company

Radley have been proud architects of luxurious British handbags and accessories for over 25 years. Known for our leather expertise and enduring quality, we expertly blend iconic design and exquisite craftsmanship with exceptional value. Our London HQ is home to our in‑house Design team, who are inspired by the natural world, luxurious fine leathers, and the remarkable women who wear our bags. Each design is then responsibly made by our family‑run manufacturing partners, in the expert hands of three generations of artisan craftspeople.

Benefits

• Competitive salary & performance‑based incentives
• Generous staff discount on Radley products
• Opportunities for professional development & training
• Enhanced annual leave (incl. holiday buy)
• Sickness Pay
• Life Assurance Cover
• Virtual GP
• Healthcare Cash Plan of up to c.£900 per year
• Employee Assistant Programme
• Wellbeing App (Thrive)
• Company Bonus
• Time in Service Rewards
• Sample Sales
• Special Occasion Gifts
• Cycle to Work Scheme
• Electric Vehicle Scheme
• Season Ticket Loan

Culture & Diversity

At Radley, we strive to create, promote and live an inclusive culture. We’re committed to social equity and actively work to make impactful changes across our business to become diverse and celebrate one another’s differences. We encourage a supportive and open environment for anyone that steps through our doors at our Service Centres, Distribution Centre and Stores. We know that diversity in a business only makes it stronger, so our People team is clear on how to conduct an inclusive recruitment campaign. Our job posts always go through a gender‑bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options. We won’t ask for specific qualifications unless absolutely critical to the success of the role and we actively participate in external schemes to bring in future talent from diverse backgrounds. We are #Proud to be Radley.