Retail Area Support Officer

Leonardo Hotels; Yeovil; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company is seeking a Retail Area Support Officer in Yeovil. This role involves ensuring a safe environment by deterring theft and anti-social behavior, conducting patrols, and delivering excellent customer service across retail locations. Candidates must have a valid SIA Licence and strong observational skills. Flexibility is key as the position requires travel across multiple sites and varied working hours including evenings and weekends. Competitive pay and a dynamic working environment are offered.

Qualifications

• Must possess the right to work in the UK.
• Valid SIA Licence - Door Supervisor or Security Guarding is required.
• Ability to manage challenging situations with professionalism.

Responsibilities

• Maintain a strong and visible security presence.
• Conduct regular patrols across store premises.
• Monitor CCTV and respond to suspicious activity.
• Provide a professional and approachable presence for customers.

Skills

Strong observational skills

Excellent communication skills

Proactive and reliable approach

Job description

Days of Working: Flexible Locations | Varied Shifts | SIA Licence Required Purpose of the Role: As a Retail Area Support Officer, you'll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You'll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.

Responsibilities

• Maintain a strong and visible security presence to deter theft, anti‑social behaviour, and other risks.
• Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
• Monitor CCTV and other security systems to identify and respond to suspicious activity.
• Carry out searches in line with company policy and legal guidelines.
• Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
• Complete accurate and timely incident and observation reports.
• Collaborate with store teams to address security concerns and support loss prevention.
• Provide a professional, approachable presence for customers, staff, and visitors.
• Assist with directions, queries, and general support as needed.
• Calmly and effectively de‑escalate confrontational situations.
• Adhere to all site‑specific procedures, company policies, and legal requirements.
• Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.

Qualifications

• Right to work in the UK.
• Valid SIA Licence - Door Supervisor (DS) or Security Guarding.
• Strong observational skills and attention to detail.
• Proven ability to manage challenging situations professionally.
• Excellent communication skills - both verbal and written.
• A proactive, reliable, and professional approach to safety and service.
• Flexibility to work across multiple locations, including travel between sites.
• Willingness to work varied shifts, including evenings, weekends, and bank holidays.