Retail Advisor: Tech-Savvy Customer Champion

Allvirgin Media O; Ewelme; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work scheme

Dental insurance

Neurodiversity assessments

Virgin Family platform

O Priority

Job summary

Virgin Media O in Oxfordshire (Didcot) is seeking a Retail Advisor to help customers choose products, set up plans and explore features. You’ll support, guide and resolve queries to create positive customer experiences, with induction and ongoing development provided.

The role requires flexibility across store hours, including evenings and weekends, and offers an hourly rate of £13.45 with a 6-month FTC. You’ll join a collaborative retail team focused on targets and service excellence.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes. You'll be supported from day one. Within your first two weeks, you'll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction.
• You'll work as part of a close-knit retail team where collaboration, shared success and learning from each other are part of everyday life.

Skills

Confident communication

Customer empathy

Resilience

Flexibility

Willingness to learn

Job description

Virgin Media O in Oxfordshire (Didcot) is seeking a Retail Advisor to help customers choose products, set up plans and explore features. You’ll support, guide and resolve queries to create positive customer experiences, with induction and ongoing development provided.

The role requires flexibility across store hours, including evenings and weekends, and offers an hourly rate of £13.45 with a 6-month FTC. You’ll join a collaborative retail team focused on targets and service excellence.