Tech-Savvy Retail Advisor – Customer-First, Flexible Hours

Virgin Media O2; Maidenhead; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts: broadband

Discounts: TV

Discounts: mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O2 Priority

Job summary

Virgin Media O₂ in Maidenhead is seeking a Retail Advisor to help customers choose from mobile phones, tablets, SIMs, broadband and TV packages, and to explain price plans. You’ll take ownership of queries, demonstrate features, and work with the store team to hit targets while delivering positive, memorable experiences.

You’ll receive an induction over two weeks (30 hours) with ongoing coaching to support your growth, and shifts across store opening hours with flexiblity to cover evenings and

Qualifications

• Confidence and strong communication skills.
• Passion for delivering great customer experiences.
• Resilience and motivation to meet team targets.
• Flexibility to adapt to different customers and priorities.

Responsibilities

• Help customers choose from products including mobile phones, tablets, SIMs, broadband and TV packages.
• Assist customers in finding the right price plan and setup for their lifestyle.
• Showcase new and existing technology, including accessibility features.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and improve customer satisfaction.

Skills

Communication

Customer service

Resilience

Flexibility

Learning mindset

Job description

Virgin Media O₂ in Maidenhead is seeking a Retail Advisor to help customers choose from mobile phones, tablets, SIMs, broadband and TV packages, and to explain price plans. You’ll take ownership of queries, demonstrate features, and work with the store team to hit targets while delivering positive, memorable experiences.

You’ll receive an induction over two weeks (30 hours) with ongoing coaching to support your growth, and shifts across store opening hours with flexiblity to cover evenings and