Retail Advisor - Clapham

Virgin Media; Clapham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications provider in Clapham is seeking O2 Retail Advisors for both full-time and part-time positions. You'll be part of a dynamic team dedicated to delivering exceptional customer service. Responsibilities include welcoming customers, understanding their needs, and showcasing innovative products. Ideal candidates will possess strong communication skills, resilience, and a genuine interest in technology. Benefits include a competitive hourly rate, generous annual leave, and comprehensive medical cover.

Benefits

Competitive hourly rate

Annual leave and additional birthday leave

Excellent pension scheme

Employee BUPA medical cover

Family friendly policies

Qualifications

• Passion for delivering great service.
• Previous experience in retail, sales, or customer service is a plus.
• A proactive attitude and team spirit.

Responsibilities

• Welcoming customers and providing exceptional service.
• Building rapport to understand customer needs and recommending solutions.
• Showcasing products and meeting performance goals.
• Maintaining an inviting store environment.

Skills

Confidence and communication skills

Resilience and motivation

Flexibility to adapt

Genuine interest in technology

Job description

NEW STORE OPENING SOON

We are recruiting for O2 Retail Advisors in Holloway, with both full time and part time positions available, 38 hours, 30 hours, 24 hours, 20 hours, 16 hours and 12 hours.

Interviews will take place at our assessment day in Paddington on Friday 26th September.

At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

What You’ll Be Doing

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

Who we are

Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. As one of the country's biggest companies, we're expanding our offering to millions of new customers.

The must haves

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast-paced retail setting.

The other stuff we are looking for

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

What's in it for you

• We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers.
• A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
• Opportunity to take part in our accreditation programme leading to further progression.
• 23 days’ annual leave and an additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
• An excellent pension scheme, matching up to 10%.
• Employee BUPA medical cover, health care plan and life assurance.
• A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.

As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.