Restaurant Team Member

Shepherd Neame Limited; Southend-on-Sea; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive hourly pay + tips

Early wage withdrawal scheme

Staff discounts on food and drink

Job summary

Shepherd Neame Limited is seeking a Restaurant Team Member for The Bellhouse in Leigh-on-Sea to welcome guests, take orders and help deliver great experiences. No prior experience required as full training is provided.

Join a friendly team with flexible hours, enjoy staff benefits and be part of Britain's oldest brewer's legacy. This role supports exceptional service and a warm, welcoming atmosphere for every guest.

Qualifications

• Friendly, welcoming demeanour and good relationship-building
• Ability to work as part of a team in a busy pub environment
• Willingness to learn and adapt in a customer-facing role
• Attention to hygiene and guest comfort

Responsibilities

• Welcome guests warmly and make them feel valued throughout their visit
• Take orders accurately and serve food and drinks promptly
• Maintain a clean, organised dining area and uphold hygiene standards
• Work closely with kitchen and bar teams to ensure smooth service
• Handle customer queries and resolve issues professionally
• Contribute ideas to improve the guest experience

Skills

Customer service

Teamwork

Communication

Hospitality

Job description

Restaurant Team Member – Serve Up Great Experiences with Britain's Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Restaurant Team Member, you’ll play a key role in creating a warm, welcoming atmosphere and delivering exceptional service to every guest. From greeting customers to serving delicious food and drinks, you’ll help make every visit memorable.

No experience? No problem! If you have the right attitude and passion for hospitality, we’ll give you all the training and support you need.

Where You’ll Be Working

The Bellhouse is a busy Pub & Restaurant located in Rayleigh Road, Leigh-on-Sea. Whether you’re joining us for dinner or drinks, you can take in the surrounding scenic garden and woodland area or our venue is the ideal location for special occasions and impromptu gatherings, all year round.

What You’ll Do

• Welcome guests with warmth and ensure they feel valued throughout their visit.
• Take orders accurately and serve food and drinks promptly.
• Maintain a clean, organised dining area and uphold hygiene standards.
• Work closely with the kitchen and bar teams to ensure smooth service.
• Handle customer queries and resolve issues professionally.
• Contribute ideas to improve the guest experience.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great team member:

• Sheps Spirit – you inspire confidence and keep morale high.
• Working Together – you enjoy developing others and working collaboratively.
• Authenticity – you take ownership and pride in delivering results.
• Pride and Passion – you go the extra mile to make guests feel valued.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity; values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the restaurant?