Restaurant Team Leader

Shepherd Neame Limited; City Of London; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Hourly pay with tips

Early wage access

Food & drink discount

Hotel discount

Shop discounts

Mental health platform

Company pension

Career development

Flexible hours

Job summary

Shepherd Neame Limited is hiring a Restaurant Team Leader at The Hoop and Grapes in the City of London. You’ll support the General Manager, lead the front-of-house team and set the tone for warm, guest‑focused service, ensuring guests leave happy and return.

In this permanent, full‑time role you’ll open and close shifts, coach staff, maintain health and safety standards, handle guest queries and contribute ideas to improve service while enjoying competitive hourly pay with tips and access to our

Qualifications

• Sheps Spirit – you inspire confidence and keep morale high.
• Working Together – you enjoy developing others and working collaboratively.
• Authenticity – you take ownership and pride in delivering results.
• Pride and Passion – you go the extra mile to make guests feel valued.

Responsibilities

• Lead by example, creating a warm and welcoming atmosphere for guests and team members.
• Support the General Manager with day-to-day operations, including opening and closing duties.
• Motivate and coach the team to deliver outstanding service and uphold company standards.
• Ensure the restaurant is clean, organised, and compliant with health and safety requirements.
• Handle guest queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and team performance.

Job description

Employment type: Full Time
Contract: Permanent
Salary: £13.30 per hour

Restaurant Team Leader – Lead with Britain’s Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Restaurant Team Leader, you’ll play a key role in supporting the General Manager and leading the front-of-house team to deliver exceptional dining experiences.

You’ll set the tone for great service, motivate your team, and ensure every guest leaves happy.

If you’re passionate about hospitality and ready to take the next step in your career, we’ll provide all the training and support you need to succeed.

Where You’ll Be Working

The Hoop and Grapes has begun a thrilling new chapter. Our historic Farringdon pub, part of the fabric of the City for over three centuries, has reopened its doors for the first time in more than four years, following a major transformation.

Every detail has been carefully designed to showcase the pub’s rich heritage while reimagining it for modern London life.

What You’ll Do

• Lead by example, creating a warm and welcoming atmosphere for guests and team members.
• Support the General Manager with day-to-day operations, including opening and closing duties.
• Motivate and coach the team to deliver outstanding service and uphold company standards.
• Ensure the restaurant is clean, organised, and compliant with health and safety requirements.
• Handle guest queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and team performance.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great leader:

• Sheps Spirit – you inspire confidence and keep morale high.
• Working Together – you enjoy developing others and working collaboratively.
• Authenticity – you take ownership and pride in delivering results.
• Pride and Passion – you go the extra mile to make guests feel valued.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity; values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the restaurant?