Restaurant Team Leader

Shepherd Neame; Greater London; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Tip share

Early wage withdrawal

Discounts on food & drink

Discounts on stays at Managed House

Shop discounts via Visitor Centre

Mental health resources

Pension

Career development

Flexible hours

Job summary

Shepherd Neame Limited invites a Restaurant Team Leader to support the General Manager and lead the front-of-house team in delivering exceptional dining experiences at The Hoop and Grapes in London. You’ll set the tone for great service, motivate staff, and ensure guest satisfaction.

Join a historic brewery pub with strong heritage and a modern hospitality mindset. This role offers training, career progression, and a focus on guest-centric service within a praised London venue.

Qualifications

• Demonstrate leadership behaviors to inspire confidence and morale.
• Develop others and foster collaboration within the team.
• Show authenticity and ownership in delivering results.
• Deliver guest-focused service with pride and passion.

Responsibilities

• Lead by example to create a warm, welcoming atmosphere for guests and staff.
• Support the General Manager with day-to-day operations, including opening/closing duties.
• Motivate and coach the team to deliver outstanding service and uphold brand standards.
• Ensure the restaurant is clean, organized and compliant with health and safety requirements.
• Handle guest queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and team performance.

Skills

Leadership

Team development

Authenticity

Pride and passion

Job description

Restaurant Team Leader – Lead with Britain's Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Restaurant Team Leader, you’ll play a key role in supporting the General Manager and leading the front-of-house team to deliver exceptional dining experiences.

You’ll set the tone for great service, motivate your team, and ensure every guest leaves happy.

If you’re passionate about hospitality and ready to take the next step in your career, we’ll provide all the training and support you need to succeed.

Where You’ll Be Working

The Hoop and Grapes has begun a thrilling new chapter. Our historic Farringdon pub, part of the fabric of the City for over three centuries, has reopened its doors for the first time in more than four years, following a major transformation.

Every detail has been carefully designed to showcase the pub’s rich heritage while reimagining it for modern London life.

What You’ll Do

• Lead by example, creating a warm and welcoming atmosphere for guests and team members.
• Support the General Manager with day-to-day operations, including opening and closing duties.
• Motivate and coach the team to deliver outstanding service and uphold company standards.
• Ensure the restaurant is clean, organised, and compliant with health and safety requirements.
• Handle guest queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and team performance.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great leader:

• Sheps Spirit – you inspire confidence and keep morale high.
• Working Together – you enjoy developing others and working collaboratively.
• Authenticity – you take ownership and pride in delivering results.
• Pride and Passion – you go the extra mile to make guests feel valued.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity; values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the restaurant?