Bar Team Leader

Shepherd Neame Limited; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Tips sharing

Early wage access

Food & drink discounts

Overnight stay discounts

Shop discounts

Mental health support

Pension plan

Career development

Flexible hours

Job summary

Shepherd Neame Limited is seeking a Team Leader at The Westminster Arms in London. You’ll lead the bar team, set the tone for outstanding hospitality, and support the General Manager with opening and closing duties.

You’ll motivate staff, ensure service standards, manage stock and health and safety, and handle guest queries. This role offers training, development opportunities across Shepherd Neame’s pubs, Brewery and Support Office, plus a range of employee benefits.

Qualifications

• Proven leadership experience in hospitality or bar teams.
• Strong customer service orientation and guest focus.
• Ability to train, motivate and coach staff.
• Commitment to health, safety and cleanliness standards.

Responsibilities

• Lead by example to create a welcoming guest experience.
• Support the General Manager with day-to-day operations.
• Coach and develop team to maintain high service standards.
• Ensure bar stock levels, cleanliness and safety compliance.
• Address guest queries and resolve issues promptly.
• Contribute ideas to improve service and performance.

Skills

Leadership

Team coaching

Customer service

Problem solving

Health & safety basics

Tools

POS systems

Job description

Team Leader – Lead with Britain’s Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Team Leader, you’ll play a key role in supporting the General Manager and leading the bar team to deliver outstanding hospitality. You’ll set the tone for great service, motivate your team, and ensure every guest leaves with a smile.

If you’re passionate about people, and ready to take the next step in your hospitality career, we’ll provide all the training and support you need to succeed.

Where You’ll Be Working

The Westminster Arms is a traditional London pub located just a stone’s throw away from the Houses of Parliament - it even features a division bell so MPs can dash back to the House in time for the vote! Opposite the Queen Elizabeth II Conference Centre and close to Westminster Abbey the Westminster Arms offers our diverse range of customers a warm friendly welcome together with great food and drink.

What You’ll Do

• Lead by example, creating a positive and welcoming atmosphere for guests and team members.
• Support the General Manager in day-to-day operations, including opening and closing duties.
• Motivate and coach the team to deliver exceptional service and uphold company standards.
• Ensure the bar is well-stocked, clean, and compliant with health and safety requirements.
• Handle customer queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and team performance.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great leader:

• Sheps Spirit – you inspire confidence and keep morale high.
• Working Together – you enjoy developing others and working collaboratively.
• Pride and Passion – you take ownership and pride in delivering results whilst going the extra mile to make our customers feel valued.
• Authenticity – you stay calm and proactive when things get busy.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity, values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the bar?