Restaurant Team Member

Royal Tankerton; Chatham; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Tips share

Early wage access

Staff discounts

Company pension

Career development

Flexible hours

Mental health support

Job summary

Shepherd Neame is hiring a Restaurant Team Member in Chatham to welcome guests, take orders, and deliver great service in a busy bar, restaurant and hotel setting.

No experience? No problem — training is provided to help you succeed and grow within the team, with flexible hours to fit your lifestyle and a supportive work environment.

Qualifications

• No prior hospitality experience required; full training provided.
• You will be part of a supportive team focused on guest experience.

Responsibilities

• Welcome guests with warmth and ensure they feel valued.
• Take orders accurately and serve food and drinks promptly.
• Maintain a clean, organised dining area and uphold hygiene standards.
• Work closely with kitchen and bar teams to ensure smooth service.
• Handle customer queries and resolve issues professionally.
• Contribute ideas to improve the guest experience.

Skills

Teamwork

Customer service

Communication

Positive attitude

Job description

Employment type: Full Time
Contract: Permanent
Salary: Up to £12.80 per hour

Restaurant Team Member – Serve Up Great Experiences with Britain’s Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Restaurant Team Member, you’ll play a key role in creating a warm, welcoming atmosphere and delivering exceptional service to every guest. From greeting customers to serving delicious food and drinks, you’ll help make every visit memorable.

No experience? No problem! If you have the right attitude and passion for hospitality, we’ll give you all the training and support you need.

Where You’ll Be Working

Naval heritage meets contemporary style at the Ship and Trades - a stunning bar, restaurant and hotel at Chatham Maritime. Boasting a beautiful marina setting and a stylish modern design, the Ship and Trades is a unique place to dine, drink and stay in Chatham. There are 15 beautiful boutique bedrooms here too, each stylishly designed with a nod to the location’s nautical heritage, and promising some of the best accommodation in Chatham.

What You’ll Do

• Welcome guests with warmth and ensure they feel valued throughout their visit.
• Take orders accurately and serve food and drinks promptly.
• Maintain a clean, organised dining area and uphold hygiene standards.
• Work closely with the kitchen and bar teams to ensure smooth service.
• Handle customer queries and resolve issues professionally.
• Contribute ideas to improve the guest experience.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great team member:

• Sheps Spirit – you inspire confidence and keep morale high.
• Working Together – you enjoy developing others and working collaboratively.
• Authenticity – you take ownership and pride in delivering results.
• Pride and Passion – you go the extra mile to make guests feel valued.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity; values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the restaurant?