Restaurant & Store Customer Experience Lead

Dobbies Garden Centres; East Midlands; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual leave entitlement

Uncapped store discounts

Employee wellbeing support

Dobbies Academy - eLearning

Staff meals/restaurant discounts

Team culture and development

Job summary

Dobbies Garden Centres is seeking a motivated team member to deliver outstanding customer service across the store, assist with transactions, and promote our club membership while driving sales.

You will work on the shop floor and other areas, collaborate with colleagues to keep the store clean, handle stock and till duties as needed, and develop skills within a fast-paced retail environment.

Qualifications

• You have a passion for delivering a great customer experience, serving everyone with a smile.
• Experience within a customer facing role and have a passion for working within hospitality.
• You work well within a team, builds relationships and have fun, whilst celebrating success.
• You show up to work on time, well presented and bring your can do and hardworking attitude along with you.
• You are eager to learn new skills and gain new experiences.
• You flourish in a busy, fast-paced environment.
• Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

Responsibilities

• Giving great customer service by helping customers with various transactions across the store
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
• Working with your team to maintain the cleanliness and upkeep of your store
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service– an ideal opportunity to gain more skills and experience

Job description

Dobbies Garden Centres is seeking a motivated team member to deliver outstanding customer service across the store, assist with transactions, and promote our club membership while driving sales.

You will work on the shop floor and other areas, collaborate with colleagues to keep the store clean, handle stock and till duties as needed, and develop skills within a fast-paced retail environment.