Guest Experience Lead - Restaurant & Café Sales

Dobbies Garden Centres Ltd; Perth; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Generous annual leave

Staff discount across stores

Access to Stream earnings advance

Retail Trust support

Dobbies Academy development

Job summary

Dobbies Garden Centres Ltd is seeking a Restaurant Customer Advisor to help deliver an exceptional customer experience across our Restaurants. You will assist with orders, queries, and store operations while upholding high standards of service.

In this role you will work on the shop floor and restaurant areas, contributing to a busy, friendly environment and supporting stock control, till work, and occasional deliveries as needed.

Qualifications

• Experience in a customer-facing role.
• Passion for hospitality and helping customers.

Responsibilities

• Deliver great customer service across the store.
• Promote Dobbies Club membership to drive sales.
• Answer customer queries with product knowledge, including allergies and dietary needs.
• Maintain cleanliness and upkeep of the store and restaurant areas.
• Assist with stock, till work, take-to-car deliveries and other duties as required.

Skills

Customer service

Teamwork

Hospitality experience

Punctuality

Job description

Dobbies Garden Centres Ltd is seeking a Restaurant Customer Advisor to help deliver an exceptional customer experience across our Restaurants. You will assist with orders, queries, and store operations while upholding high standards of service.

In this role you will work on the shop floor and restaurant areas, contributing to a busy, friendly environment and supporting stock control, till work, and occasional deliveries as needed.