Restaurant Shift Leader - Kent

Haven Holidays; Rochester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A reputable holiday company in Rochester is seeking a Restaurant Shift Leader to lead a team and ensure exceptional service standards. In this role, you will assign tasks, oversee daily operations, and maintain safety and hygiene regulations. Ideal candidates should have leadership skills and a focus on customer service. Full-time and part-time opportunities are available, along with training and career development perks, making this an exciting opportunity in a supportive environment.

Benefits

Attractive pay with overtime opportunities

Discounts on dining and purchases

Free access to facilities

Career development opportunities

Qualifications

• Experience in a restaurant, hospitality or retail role preferred but not essential.
• Strong leadership and communication skills.
• Detail-oriented, especially with food orders.
• Flexibility to work weekends, evenings, and holidays.

Responsibilities

• Lead and support the team by assigning tasks and ensuring smooth workflow.
• Provide professional guest service, addressing complaints.
• Oversee daily operations ensuring smooth and efficient running.
• Maintain adherence to food safety, hygiene, and cleanliness regulations.
• Assist in training new team members.

Skills

Leadership skills

Communication skills

Detail-oriented

Customer-focused service

Job description

Restaurant Shift Leader - Kent

Haven Kent Coast formerly known as Allhallows our park on the Hoo Peninsular is situated along the Thames estuary offering the closest sandy beach to central London.

Allhallows-on-Sea, Near Rochester, Kent ME3 9QD GBR

Job Details Position : Restaurant Shift Leader

Type : Full-Time / Part-Time / Seasonal

Pay Rates : Up to 13.21 per hour depending on age

Join our One Great Team here at Haven as a Restaurant Shift Leader , where you'll play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards.

In this role, youll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. Youll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Oversee daily operations, including opening and closing procedures, ensuring everything runs smoothly and efficiently, especially during peak hours.
• Maintain adherence to food safety, hygiene, and cleanliness regulations.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Requirements

• Experience as a Team Leader or Supervisor in a restaurant, hospitality or retail role is preferred but not essential; training and support will be provided.
• Strong leadershipand communication skills.
• Detail-oriented, especially when handling food orders.
• Committed to providing high-quality, customer-focused service.
• Flexibility to work weekends, evenings, and holidays as needed.

What We Offer

• Attractive pay with overtime opportunities.
• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply

To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages : an interview and a skills test.

If you require any assistance or reasonable adjustments during the application process, please contact us at : [e-mail]

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.