Restaurant Operations Lead — Drive Profit & Guest Experience

Five Guys; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

An achievable bonus up to 15% ofannual

Secret Shopper bonus up to £2,000

High Performer Awards and Bonuses

Long service Love2Shop voucher £500/£1

Job summary

Five Guys in Liverpool is seeking an Assistant Manager to lead from the front on the shop floor, coach teams and ensure excellent customer service while driving store profitability.

You will work with the General Manager to deliver perfect burgers and fries, manage shifts, and develop talent. The role offers a clear path to Deputy GM or GM and opportunities to progress into broader leadership roles, with a supportive benefits package.

Qualifications

• Experience: Ideally, you have at least 1–2 years of management experience in a similar role within a high-volume hospitality or QSR environment.
• Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it.
• Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
• Leadership Skills: You have a proven track record of leading, coaching, and motivating a team.
• Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.
• Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.

Responsibilities

• Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area
• Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a “above & beyond” experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Always leading with our values
• Spotting potential and developing your team to ensure there is a strong talent pipeline

Skills

Leadership

Customer service

P&L management

Team development

Food safety

Shift flexibility

Job description

Five Guys in Liverpool is seeking an Assistant Manager to lead from the front on the shop floor, coach teams and ensure excellent customer service while driving store profitability.

You will work with the General Manager to deliver perfect burgers and fries, manage shifts, and develop talent. The role offers a clear path to Deputy GM or GM and opportunities to progress into broader leadership roles, with a supportive benefits package.