Assistant Manager: Lead Busy Shifts, Drive Profit & People

Liverpool ONE; Liverpool; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Five Guys in Liverpool is seeking an Assistant Manager to lead from the front on the dining floor and the line, supporting the General Manager to deliver perfect burgers and fries and a memorable guest experience.

You’ll coach and develop your team, manage shifts, control costs, drive sales, uphold food safety and hygiene, and ensure the store runs smoothly with a strong values-driven culture.

Qualifications

• Experience in a similar high-volume hospitality or QSR environment.
• Track record of driving customer satisfaction scores, engagement, and positive reviews.

Responsibilities

• Lead shift operations on the dining floor and service line to ensure smooth delivery of orders.
• Assist with P&L management, labour cost control and inventory/waste to hit profitability targets.
• Coach, develop and motivate team members and build a strong talent pipeline.
• Maintain high standards of food safety and hygiene in line with 5-star ratings.
• Respond promptly and honestly to customer complaints to ensure guest satisfaction.
• Align daily operations with Five Guys values and drive long-term store results.

Skills

Management experience

Leadership

Customer focus

P&L awareness

Team development

Flexibility

Job description

Five Guys in Liverpool is seeking an Assistant Manager to lead from the front on the dining floor and the line, supporting the General Manager to deliver perfect burgers and fries and a memorable guest experience.

You’ll coach and develop your team, manage shifts, control costs, drive sales, uphold food safety and hygiene, and ensure the store runs smoothly with a strong values-driven culture.