RESTAURANT MANAGER - THE ORCHARD - Harrogate

Grantley Hall; Harrogate; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Tips over £200 monthly

Complimentary meals on duty

Uniform provided

Employee accommodation discounts

Staff parking

Job summary

Grantley Hall, a renowned five-star property in North Yorkshire, seeks an hands-on restaurant leader to engage guests and mentor a high-performing team. You will drive service excellence across serving periods, uphold brand standards, and manage costs while delivering memorable experiences.

The role offers rich training, development opportunities, and a supportive environment. As part of a prestigious hotel group, you will contribute to a renowned hospitality legacy, while benefiting from

Qualifications

• Experience leading hospitality teams in luxury settings.
• Proven ability to coach, mentor and develop staff.
• Strong focus on guest satisfaction and service standards.

Responsibilities

• Hands-on, operational role during all serving periods, including evenings and weekends.
• Lead engagement with guests and team to meet and exceed needs.
• Coach and mentor team; deliver training and development plans.
• Control restaurant cost and revenue without compromising brand/quality.
• Identify improvements and motivate staff to enhance the guest experience.
• Maintain cleanliness and respond to guest complaints promptly.
• Implement policies to ensure smooth future operations.
• Deliver excellent service and maintain high standards.

Skills

Leadership

Coaching

People development

Customer service

Communication

Training & development

Operational excellence

Time management

Job description

• Hands-on, operational role throughout all serving periods, will include some evenings and weekends.
• Taking a leadership role in engaging with guests and team members to meet and exceed their needs.
• Acting as a coach and mentor to a team and to ensure high engagement levels, people development and retention, alongside a robust training and development plan.
• Managing cost and revenue of the restaurant without impact on brand, or quality standards.
• Continuously identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience.
• Showing a thorough understanding of the restaurant and hotel market to retain and increase the restaurant competitive advantage through continuous proactive strategic and operational planning.
• Fully responsible for cleanliness of the department
• Respond efficiently and accurately to customer complaints
• Implement policies and protocols that will maintain future restaurant operations
  Hands on approach to work, always being productive and looking to improve
• Passionate about delivering excellent service to our guests
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
  Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
  We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
• Tips typically over 200 per month ( 3,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to 1000
• Holiday Buy/Sell Scheme
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Stream, allowing you to instantly access your wages
• Simplyhealth - Health cash plan