LINEN PORTER - Harrogate

Grantley Hall; Harrogate; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Monthly service charge

Holiday entitlement

Early earnings access

Holiday Buy/Sell

Free parking

Complimentary meals on duty

Discounted accommodation

Team events

Wellbeing support

Staff discounts

Job summary

Grantley Hall in Harrogate is seeking a proactive Linen Attendant to deliver clean linen to service rooms and collect soiled linen, while maintaining accurate stock levels. You will keep stock areas tidy, report maintenance needs, and support colleagues to ensure an efficient service.

A positive attitude, detail orientation and excellent communication with guests and team are essential. Join a luxury property that offers extensive staff benefits and opportunities to develop within a leading

Qualifications

• Experience in linen room or hotel housekeeping preferred.
• Attentive to stock levels and cleanliness.
• Strong communication and guest service orientation.

Responsibilities

• Deliver clean linen and collect dirty linen from service rooms.
• Maintain accurate stock levels of linen.
• Ensure linen delivered meets high standards.
• Keep stock areas tidy and well organised.
• Report maintenance issues when required.
• Support colleagues to deliver efficient service.

Skills

Linen handling

Stock control

Guest service

Communication skills

Team player

Initiative

Job description

Deliver clean line and collect all dirty linen from the service rooms, striving to always maintain accurate stock levels Ensure linen delivered is consistently of the highest standard Maintain tidy and well organised stock areas, proactively reporting any maintenance issues if required Support colleagues across the department, building strong working relationships to deliver an efficient service Ensure interactions with our guests are always warm, professional and that you are doing everything you can to exceed their expectations.

Hands on approach to work, always being productive and looking to improve Passionate about the work you do Detail orientated and drives standards Possess a positive attitude and a desire to learn Friendly, courteous and helpful with excellent communication skills Motivated to go the extra mile for guests and colleagues Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically 3,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Stream)
• Holiday Buy/Sell Scheme
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more...
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, 100 B&B for employees ( 150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to 1000
• 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'
• Grantley Academy to support your development
• Annual paid volunteering days