RESERVATIONS CONSULTANT

Grantley Hall Group Limited; Ripon; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Monthly service charge

Holiday entitlement 31-33 days

Staff meals on duty

Free parking

Discounted hotel stays

Employee wellbeing programs

Job summary

Grantley Hall Group Limited is seeking a welcoming reservations/guest services assistant to handle room, restaurant and spa bookings. You will inform guests about luxury offerings and tailor stays to guest preferences, delivering exceptional service.

Join a 5-star property with a strong reputation, a generous benefits package, and opportunities to develop within Grantley Hall.

Qualifications

• Experience in guest services or hospitality environment.
• Excellent communication and interpersonal skills.
• Ability to upsell and manage guest bookings.

Responsibilities

• Handle new and existing incoming room, restaurant, and spa booking enquiries.
• Understand Grantley Hall offerings and selling points for guests.
• Coordinate guest stays and note preferences and requests.
• Provide outstanding guest service in line with Grantley Hall values.
• Demonstrate sales skills to convert enquiries into bookings.

Skills

Hospitality mindset

Sales skills

Communication

Attention to detail

Team player

Proactive

Job description

Salary: £27,500 per annum plus monthly tronc typically £3,400 annually

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Handle new and existing incoming room, restaurant, and spa booking enquiries, ensuring each call is answered promptly and professionally
• Have a good understanding of Grantley Hall and what we offer to guests in terms of a key selling points
• Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences
• Provide a consistently excellent level of guest service in accordance to Grantley Hall values, ensuring that all guests receive an outstanding experience when booking their stay and occasion at the hotel
• Demonstrate strong sales skills with the ability to convert enquiries into sales whilst upselling additional facilities and items

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Passionate about hospitality
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £3,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Stream)
• Holiday Buy/Sell Scheme
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development

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Salary

£27,500 per annum plus monthly tronc typically £3,400 annually