HOUSEKEEPER - Harrogate

Grantley Hall; Harrogate; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Monthly service charge

31 days holiday increasing with length

Free meals on duty

Discounted accommodation

Employee discounts

Job summary

Grantley Hall in Harrogate is seeking a housekeeping team member to uphold the highest standards of cleanliness and room presentation across the estate. You will be responsible for preparing guest rooms, bathrooms and public areas to ensure an impeccable first impression for guests.

The role requires a hands-on, proactive attitude, with attention to detail, excellent communication, and a willingness to support the wider Grantley Hall team.

Qualifications

• Hands-on approach with a proactive attitude to maintain high standards.
• Detail oriented with excellent communication skills.
• Willingness to learn and support the wider team.

Responsibilities

• Deliver and maintain the highest standards of cleanliness and room presentation.
• Restock and replace items in guest rooms, bathrooms and public areas.
• Ensure rooms are ready within set deadlines to meet guest arrivals.

Job description

Deliver and maintain the highest standards of cleanliness, room preparation and presentation throughout the estate, including deep cleaning exercises. Take pride in the work you are doing, ensuring that the cleanliness and presentation of your allocated rooms are always achieved. Restock and replace items in guest rooms, bathrooms and public areas, making sure our guests have everything they need in preparation for their arrival. Follow directions from the Housekeeping Manager and Supervisors to ensure tasks are met to their expectation. Ensure rooms are ready in the set deadlines to meet guest arrival times.

Hands on approach to work, always being productive and looking to improve. Passionate about the work you do. Detail orientated and drives standards. Possess a positive attitude and a desire to learn. Friendly, courteous and helpful with excellent communication skills. Motivated to go the extra mile for guests and colleagues. Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically 3,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Stream)
• Holiday Buy/Sell Scheme
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more...
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, 100 B&B for employees ( 150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to 1000
• 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'
• Grantley Academy to support your development
• Annual paid volunteering days