RESTAURANT HOST

Grantley Hall Group Limited; Ripon; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Monthly service charge

Holiday entitlement

Free parking

Free meals on duty

Staff accommodation discounts

Team events

Employee wellbeing

Job summary

Grantley Hall in North Yorkshire is seeking a guest-focused front-of-house professional to support restaurant and hotel operations. You will greet guests, assist with reservations, and work alongside the Restaurant Manager and Assistant Manager to run shifts.

You will handle payments, ensure impeccable service, and communicate effectively with colleagues across departments. Grantley Hall offers a generous benefits package including a monthly service charge, extra holiday entitlement, free meals

Qualifications

• Hands-on approach with a focus on delivering high standards.
• Positive attitude and willingness to learn.
• Strong communication with guests and colleagues.
• Ability to meet deadlines and work under pressure.

Responsibilities

• Greet guests (residents and non-residents) and ensure they feel welcome.
• Assist Restaurant Manager and Assistant Manager to run shifts.
• Organise table reservations and greet customers.
• Handle payments and maintain accurate bills.
• Ensure impeccable service for all guests.
• Respond to guest inquiries and reservations when Reservations is unavailable.
• Maintain relationships with colleagues across departments.
• Arrange requested services for guests.
• Adapt to department needs as required by the hotel.”

Skills

Guest service

Teamwork

Communication

Attention to detail

Job description

Salary: £29,835 per annum plus monthly tronc typically £3,400 annually

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• To greet all guests (whether resident or non-resident) welcome them to Grantley Hall and make them feel comfortable and looked after
• Working alongside the Restaurant Manager and Assistant Manager to run the shifts
• Meeting and greeting customers, organising table reservations
• To deal responsibly with payment transactions and maintain strict control of the bills
• Ensure each customer receives impeccable service
• Dealing with customer enquirers and reservations accurately and promptly in the absence of the reservations department
• Providing first class customer service and should be highly organised with good communication skills, both face to face and over the phone
• To maintain good working relationships with colleagues and all other departments
• Arranges for special services requested by the guest
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel
  

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Passionate about delivering excellent Michelin star service to all guests
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £3,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Stream)
• Holiday Buy/Sell Scheme
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more...
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/8 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'
• Grantley Academy to support your development

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Salary

£29,835 per annum plus monthly tronc typically £3,400 annually