RESTAURANT HOST

Grantley Hall Limited; Ripon; On-site; GBP 22,376 - 27,349; Full time

Benefits offered by this job

31 days holiday

Complimentary meals when on duty

Discounted accommodation

Employee Assistance Support line

Access to earnings before payday

Job summary

Grantley Hall Limited is seeking dedicated staff to deliver exceptional five-star service in its renowned restaurant and bars. Set in the stunning North Yorkshire countryside, this role involves maintaining high operational standards and providing outstanding customer service. The successful candidate will be detail oriented, passionate about hospitality, and motivated to exceed guest expectations.

With numerous employee benefits such as 31 days holiday, team appreciation activities, and discounted accommodation, Grantley Hall fosters a vibrant working environment committed to employee wellbeing.

Qualifications

• Hands on approach to work, always being productive and looking to improve.
• Passionate about hospitality and motivated to go the extra mile.
• Excellent communication skills and ability to work under pressure.

Responsibilities

• Maintain operation of the restaurant and bars during service.
• Deliver outstanding customer service to guests.
• Carry out the setup and breakdown of the restaurant.

Skills

Hands on approach

Passionate about hospitality

Detail oriented

Excellent communication skills

Ability to meet deadlines

Job description

Salary: £24,863 per annum plus monthly tronc typically £2,400 annually

Nestled in the North Yorkshire countryside, Grantley Hall is a five‑star, 17th‑century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award‑winning spa and a cutting‑edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Delivering the Grantley Hall Restaurant and Bar concept and ethos to the required five star standards
• Be able to competently maintain the operation of the restaurant and bars during service
• To inspire and motivate your peers to deliver outstanding customer service
• Responsible for cash and stock security
• Pro‑actively learn and know in detail our Food and Beverage offerings, being able to passionately describe and sell this to our guest
• Carry out the set up and breakdown of the restaurant

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Passionate about hospitality
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

• A monthly service charge - typically £3,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Stream)
• Holiday Buy/Sell Scheme
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live‑in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing by providing access to a wide range of stand out wellbeing support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development