Restaurant Manager: Lead Team, Elevate Guest Experience

Leisure Employment Services; Cleethorpes; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts Haven Holidays

Free access to Haven facilities

Employee discounts at national brands

Job summary

Leisure Employment Services is recruiting a Restaurant Manager for a JD Wetherspoons venue in the Haven group. You will lead a front-of-house team, drive service standards, manage resources and ensure safety compliance to deliver memorable guest experiences.

The role requires strong leadership, a focus on guest satisfaction, and the ability to coach and develop staff in a fast-paced setting, with a bonus scheme of up to 10% annually.

Qualifications

• Proven experience in Pub/Restaurant/GM roles.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top-tier guest satisfaction by addressing concerns and driving a welcoming atmosphere.
• Monitor performance, provide regular feedback, coaching, and performance reviews.
• Oversee scheduling, budgets, and resources to maximise efficiency.
• Ensure operations comply with health and safety regulations and company policies.
• Quickly resolve operational issues to ensure smooth day-to-day running.
• Support team development through ongoing training, mentoring, and growth opportunities.

Skills

Leadership

Customer service

Communication

Budgeting

Health & safety awareness

Job description

Leisure Employment Services is recruiting a Restaurant Manager for a JD Wetherspoons venue in the Haven group. You will lead a front-of-house team, drive service standards, manage resources and ensure safety compliance to deliver memorable guest experiences.

The role requires strong leadership, a focus on guest satisfaction, and the ability to coach and develop staff in a fast-paced setting, with a bonus scheme of up to 10% annually.