Pub Shift Leader - Lead Service & Guest Experience

Haven; Flookburgh; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

50% off on-park dining

20% discount on Haven Holidays

In-store discounts

Free facility access

Job summary

Haven, on behalf of JD Wetherspoon, is seeking a Pub Shift Leader to guide the team through shifts, ensuring smooth operations and exceptional service. You will lead by example, help maintain safety and quality across food service, and support policy compliance.

The role offers comprehensive training and development opportunities with weekend/evening availability, enabling you to contribute to a dynamic hospitality team delivering great guest experiences and authentic dishes.

Qualifications

• Experience as a hospitality Shift Leader, Team Leader or Supervisor in a restaurant, bar, pub or a JD Wetherspoon is preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Detail-oriented, especially when handling food orders.
• Committed to providing high-quality, customer-focused service.
• Flexibility to work weekends, evenings, and holidays as needed.

Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Oversee food preparation, ensuring quality, taste, and compliance with standards.
• Maintain adherence to food safety, hygiene, and cleanliness regulations.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Skills

Leadership

Customer service

Team motivation

Communication

Food safety

Job description

Haven, on behalf of JD Wetherspoon, is seeking a Pub Shift Leader to guide the team through shifts, ensuring smooth operations and exceptional service. You will lead by example, help maintain safety and quality across food service, and support policy compliance.

The role offers comprehensive training and development opportunities with weekend/evening availability, enabling you to contribute to a dynamic hospitality team delivering great guest experiences and authentic dishes.