Restaurant Manager

Leisure Employment Services; Cleethorpes; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts Haven Holidays

Free access to Haven facilities

Employee discounts at national brands

Job summary

Leisure Employment Services is recruiting a Restaurant Manager for a JD Wetherspoons venue in the Haven group. You will lead a front-of-house team, drive service standards, manage resources and ensure safety compliance to deliver memorable guest experiences.

The role requires strong leadership, a focus on guest satisfaction, and the ability to coach and develop staff in a fast-paced setting, with a bonus scheme of up to 10% annually.

Qualifications

• Proven experience in Pub/Restaurant/GM roles.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top-tier guest satisfaction by addressing concerns and driving a welcoming atmosphere.
• Monitor performance, provide regular feedback, coaching, and performance reviews.
• Oversee scheduling, budgets, and resources to maximise efficiency.
• Ensure operations comply with health and safety regulations and company policies.
• Quickly resolve operational issues to ensure smooth day-to-day running.
• Support team development through ongoing training, mentoring, and growth opportunities.

Skills

Leadership

Customer service

Communication

Budgeting

Health & safety awareness

Job description

Position: Restaurant Manager - JD Wetherspoons Type: Full-Time / Permanent Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven in our JD Wetherpoons as a Restaurant Manager! Bring your leadership expertise to deliver outstanding service and unforgettable meals, creating memorable dining experiences for every guest. As the JD Wetherspoons Restaurant Manager, you'll be at the heart of an energetic front of house team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Pub Manager, Restaurant Manager, General Manager, Front of House Manager, or a similar leadership position.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.