Pub Shift Leader: Lead Service & Team Excellence

Leisure Employment Services; Flookburgh; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Inclusive environment

Fully funded qualifications

Staff discounts on Haven holidays

Access to Haven facilities

Job summary

Haven is seeking a Pub Shift Leader to oversee assigned shifts, lead the JD Wetherspoon team, and ensure smooth operations with outstanding service. You’ll role-model high standards, manage guest requests, and support safety and compliance across food safety and quality.

The role emphasizes leadership, effective communication, and flexible availability, including weekends and evenings, with opportunities for career development and fully funded qualifications within Haven’s supportive culture.

Qualifications

• Experience as hospitality Shift Leader, Team Leader or Supervisor preferred but not essential.
• Strong leadership and communication skills.
• Flexible to work weekends, evenings and holidays.

Responsibilities

• Lead and support the team by assigning tasks and motivating performance.
• Provide prompt, professional guest service and handle complaints.
• Oversee food preparation for quality and compliance.
• Maintain adherence to food safety and hygiene standards.
• Assist in training new team members on policies.
• Step up as shift leader when assigned and contribute to teamwork.

Skills

Hospitality leadership

Guest service

Communication

Attention to detail

Flexibility

Job description

Haven is seeking a Pub Shift Leader to oversee assigned shifts, lead the JD Wetherspoon team, and ensure smooth operations with outstanding service. You’ll role-model high standards, manage guest requests, and support safety and compliance across food safety and quality.

The role emphasizes leadership, effective communication, and flexible availability, including weekends and evenings, with opportunities for career development and fully funded qualifications within Haven’s supportive culture.