Restaurant Guest Reservations & Welcome Host

Hawksmoor; City of Edinburgh; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Tronc pay

Free team meals

50% food discount

Overtime pay

Income protection

Volunteer days

Early wage access

Referral bonuses

Travel savings

Welfare budget

Training & progression

Job summary

Hawksmoor is seeking a Reservationist in Edinburgh to warmly welcome guests, manage reservations and seating, and coordinate with the floor team. This fixed‑term contract runs from November 2026 to January 2027. You will play a key role in delivering warm, generous hospitality from the very first hello.

We value friendly, calm professionals who thrive in a fast‑paced restaurant environment, are organised, and enjoy being part of a close‑knit team. Training is provided to all team members.

Qualifications

• Warm, confident hospitality demeanor.
• Ability to manage reservations and guest lists.
• Clear communication with managers, floor teams and kitchen.

Responsibilities

• Welcome guests warmly and confidently on arrival.
• Manage reservations, walk-ins and waiting lists during service.
• Seat guests and manage the flow of the restaurant to support smooth service.
• Oversee cloakroom and guest arrivals during busy periods.
• Communicate clearly with managers, floor teams and the kitchen.
• Support the floor team by helping set and reset tables and assist service when needed.
• Handle guest enquiries in person, by phone and email with care and professionalism.

Skills

Guest service

Communication

Team player

Fast‑paced environment

Job description

Hawksmoor is seeking a Reservationist in Edinburgh to warmly welcome guests, manage reservations and seating, and coordinate with the floor team. This fixed‑term contract runs from November 2026 to January 2027. You will play a key role in delivering warm, generous hospitality from the very first hello.

We value friendly, calm professionals who thrive in a fast‑paced restaurant environment, are organised, and enjoy being part of a close‑knit team. Training is provided to all team members.