Guest Experience Reservationist - Fixed Term Nov 2026

Hawksmoor Edinburgh; City of Edinburgh; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Tronc paid for every hour you work

Free team meals on shift

50% off food at Hawksmoor

Paid overtime on salaries

Income protection and death in service

Paid annual volunteer days

Early wage access and financial well‑k

Job summary

Hawksmoor Edinburgh is seeking a Reservationist for a fixed-term contract running from November 2026 to January 2027. You’ll welcome guests, manage reservations and seating, and support the floor team to ensure warm, generous hospitality from the first hello.

You’ll work in a fast-paced restaurant environment, communicate clearly with managers and kitchen staff, and participate in a close-knit team focused on delivering exceptional service. Training is provided.

Qualifications

• Previous hospitality or customer-facing experience is helpful but not essential.
• Excellent interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome guests warmly and confidently on arrival.
• Manage reservations, walk-ins and waiting lists during service.
• Seat guests and manage the flow of the restaurant to support smooth service.
• Oversee cloakroom and guest arrivals during busy periods.
• Communicate clearly with managers, floor teams and the kitchen.
• Support the floor team by helping set and reset tables and assist service when needed.
• Handle guest enquiries in person, by phone and email with care and professionalism.

Skills

Hospitality experience

Customer service

Reservations management

Team player

Job description

Hawksmoor Edinburgh is seeking a Reservationist for a fixed-term contract running from November 2026 to January 2027. You’ll welcome guests, manage reservations and seating, and support the floor team to ensure warm, generous hospitality from the first hello.

You’ll work in a fast-paced restaurant environment, communicate clearly with managers and kitchen staff, and participate in a close-knit team focused on delivering exceptional service. Training is provided.