Restaurant Guest Experience & Sales Advisor

Dobbies Garden Centres Ltd; Andover; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Generous annual leave entitlement

50% off in our Restaurants

25% off in the Garden Centre

10% off in our food halls

Access to Stream

Access to Retail Trust

Access to Dobbies Academy

Thriving culture

Job summary

Dobbies Garden Centres Ltd is seeking a Restaurant Customer Advisor to deliver an exceptional customer experience across our restaurants. You will help customers with transactions, answer queries, and contribute to a welcoming, efficient service in-store.

In this fast-paced role, you will support stock and till duties, promote the Dobbies Club, and work as part of a friendly team committed to high standards of food hygiene and guest satisfaction.

Qualifications

• Experience in a customer facing role or hospitality environment.
• Ability to keep customers satisfied with a friendly, proactive approach.
• Willingness to learn and adapt in a busy store setting.

Responsibilities

• Provide excellent customer service across the store and restaurant areas.
• Drive sales by promoting the Dobbies Club membership.
• Answer customer queries with product knowledge, including dietary needs.
• Support stock, till work, and other store duties as required.

Skills

Customer service

Team player

Communication skills

Hospitality experience

Tools

Cash handling

Till work

Stock control

Job description

Dobbies Garden Centres Ltd is seeking a Restaurant Customer Advisor to deliver an exceptional customer experience across our restaurants. You will help customers with transactions, answer queries, and contribute to a welcoming, efficient service in-store.

In this fast-paced role, you will support stock and till duties, promote the Dobbies Club, and work as part of a friendly team committed to high standards of food hygiene and guest satisfaction.