Guest Experience Specialist - Restaurant & Retail

Dobbies Garden Centres Ltd; Tees Valley; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

Annual leave

Staff discount (50% in Restaurants; 25

Stream access to financial wellbeing

Retail Trust support

Dobbies Academy development

Employee wellbeing platform

Zusammenfassung

Dobbies Garden Centres Ltd is seeking motivated Restaurant Customer Advisors to help deliver an exceptional customer experience across our Restaurants. You will assist customers with transactions, promote the Dobbies Club, and support both front-of-house and stock-related tasks in a busy store environment.

Join a team dedicated to great service, food hygiene, and sales. The role offers opportunities to learn, develop new skills, and grow within our hospitality and retail teams.

Qualifikationen

• Experience in a customer-facing role, with a friendly and proactive attitude.
• Ability to assist customers with queries and product information.
• Willingness to work in a fast-paced hospitality/retail environment.
• Strong team player with good communication and presentation.

Aufgaben

• Giving great customer service by helping customers with various transactions across the store
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
• Working with your team to maintain the cleanliness and upkeep of your store
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service

Kenntnisse

Customer service

Team collaboration

Product knowledge

Attendance & reliability

Jobbeschreibung

Dobbies Garden Centres Ltd is seeking motivated Restaurant Customer Advisors to help deliver an exceptional customer experience across our Restaurants. You will assist customers with transactions, promote the Dobbies Club, and support both front-of-house and stock-related tasks in a busy store environment.

Join a team dedicated to great service, food hygiene, and sales. The role offers opportunities to learn, develop new skills, and grow within our hospitality and retail teams.