Guest Experience & Sales Advisor (Restaurant)

Dobbies Garden Centres Ltd; Woodbridge; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Generous annual leave

Staff discounts across stores

Stream financial wellbeing access

Retail Trust support

Dobbies Academy development

Vibrant team culture

Job summary

Dobbies Garden Centres Ltd is seeking a Restaurant Customer Advisor to deliver an exceptional customer experience across our restaurant and store. You will help customers with transactions, promote Club membership, and provide product guidance in a fast-paced environment.

You will work as part of a team, maintain a clean dining and store area, and handle various store tasks including stock and till work, with opportunities to develop new skills.

Qualifications

• Experience in a customer-facing role, ideally in hospitality.
• Passion for delivering great customer experiences and working as part of a team.
• Ability to stay organized in a busy, fast-paced store environment.

Responsibilities

• Deliver excellent customer service across the store and restaurant.
• Promote Dobbies Club membership to drive sales and loyalty.
• Assist customers with product knowledge, including allergies and dietary needs.
• Maintain cleanliness and upkeep of the store and restaurant areas.
• Contribute to stock handling, till work, and other store tasks as required.

Skills

Customer service

Hospitality

Teamwork

Punctuality

Willingness to learn

Job description

Dobbies Garden Centres Ltd is seeking a Restaurant Customer Advisor to deliver an exceptional customer experience across our restaurant and store. You will help customers with transactions, promote Club membership, and provide product guidance in a fast-paced environment.

You will work as part of a team, maintain a clean dining and store area, and handle various store tasks including stock and till work, with opportunities to develop new skills.