Restaurant Customer Experience Specialist - Club Benefits

Dobbies Garden Centres Ltd; England; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Generous annual leave

Employee discounts

Earnings access (Stream)

Wellbeing support (Retail Trust)

Learning and development (Dobbies Acad

Job summary

Dobbies Garden Centres Ltd is seeking Restaurant Customer Advisors to deliver an exceptional customer experience across our Restaurants, serving tasty food, maintaining hygiene and driving sales.

You will work on the shopfloor and assist customers with transactions, promoting the Dobbies Club while handling queries with product knowledge, including allergies and dietary requirements, and supporting a clean, busy restaurant environment.

Qualifications

• Experience in a customer facing role with a passion for hospitality.
• Ability to maintain high standards in a busy, fast-paced environment.
• Strong customer interaction skills and a can-do attitude.

Responsibilities

• Giving great customer service across the store with various transactions.
• Driving sales by promoting the Dobbies Club membership.
• Answering customer queries with product knowledge, including allergies and dietary needs.
• Helping maintain cleanliness and upkeep of the store.
• Working on shopfloor and other areas as required, including stock, till, and deliveries.

Skills

Customer service

Hospitality

Teamwork

Punctuality

Willingness to learn

Job description

Dobbies Garden Centres Ltd is seeking Restaurant Customer Advisors to deliver an exceptional customer experience across our Restaurants, serving tasty food, maintaining hygiene and driving sales.

You will work on the shopfloor and assist customers with transactions, promoting the Dobbies Club while handling queries with product knowledge, including allergies and dietary requirements, and supporting a clean, busy restaurant environment.