Responsive Repairs Administrator — Flexible Hours, Growth

Rochdale Boroughwide Housing; Rochdale; On-site; GBP 14,000 - 22,000; Part time

Benefits offered by this job

30 days annual leave (pro-rata)

Pension scheme

Healthcare cashback plan

Learning and development opportunities

Job summary

Rochdale Boroughwide Housing is looking for an Administrator to join our Responsive Repairs team. This is a pivotal role providing comprehensive administrative support across our Repairs and Maintenance Service, working closely with internal teams, contractors and customers, to ensure repairs services are delivered efficiently and effectively.

This is primarily an office-based role. During your training period, you will be required to work in the office full-time.

Qualifications

• Previous administration experience in a busy office environment.
• Excellent organisational skills with the ability to prioritise competing demands.
• Strong attention to detail and accuracy.
• GCSE Maths and English (or equivalent). An NVQ Level 2 in Business Administration would be advantageous.

Responsibilities

• Manage repairs-related enquiries via email, phone and systems.
• Schedule and coordinate appointments for engineers and contractors.
• Log and process repairs information, defects and service records.
• Raise and process purchase orders, invoices and payments.
• Maintain records across multiple systems and databases.
• Process payroll submissions and related admin tasks.
• Respond to customer enquiries and escalate issues as needed.
• Support repairs and maintenance teams as required.

Skills

Organisational skills

Attention to detail

Microsoft Office

Communication

Customer service

Education

GCSE Maths & English

NVQ Level 2 in Business Administration

Tools

Word

Excel

Outlook

Job description

Rochdale Boroughwide Housing is looking for an Administrator to join our Responsive Repairs team. This is a pivotal role providing comprehensive administrative support across our Repairs and Maintenance Service, working closely with internal teams, contractors and customers, to ensure repairs services are delivered efficiently and effectively.

This is primarily an office-based role. During your training period, you will be required to work in the office full-time.