Reactive Repairs Scheduler: Keep Homes Running Smoothly

Recco; Leighton Buzzard; On-site; GBP 24,000 - 30,000; Full time

Job summary

Recco is seeking a Reactive Repairs Scheduler/Coordinator to join its busy operations team. This fast-paced role coordinates day-to-day repair works, deploys operatives efficiently, and keeps residents informed to meet service levels.

You will prioritise urgent repairs, raise orders, and liaise with residents, housing associations, and internal teams. Experience in social housing repairs, strong organisation, and good IT/Scheduling system skills are essential.

Qualifications

• Previous experience as a Repairs Scheduler, Planner, Coordinator, or Administrator within repairs and maintenance, social housing, or property services.
• Trade background would be advantageous.
• Strong organisational skills with the ability to manage multiple tasks and priorities simultaneously.
• Excellent communication skills and confidence dealing with residents, operatives, subcontractors, and clients.
• Good IT skills, including experience using scheduling, repairs, or workforce management systems.
• A proactive and solutions-focused approach with the ability to remain calm under pressure.
• Strong attention to detail and the ability to maintain accurate records.

Responsibilities

• Manage and schedule daily reactive repair appointments for a team of field-based operatives.
• Raise and process repair orders accurately, ensuring all relevant information is recorded.
• Be the main point of contact for operatives, providing support and guidance.
• Liaise with residents, housing associations, local authorities, and internal teams on progress.
• Coordinate materials, parts and supplier collections to keep repairs moving.
• Monitor workloads, diaries, and job statuses to maximise productivity and minimise delays.
• Respond quickly to emergencies, access issues, job variations, changing priorities.
• Maintain accurate records across internal systems with up-to-date repair notes.
• Escalate concerns proactively to maintain customer satisfaction.
• Support the wider team in achieving KPIs and service level targets.

Skills

Organisational skills

Communication skills

Problem-solving

Attention to detail

Calm under pressure

Stakeholder management

Tools

Scheduling systems

Job description

Recco is seeking a Reactive Repairs Scheduler/Coordinator to join its busy operations team. This fast-paced role coordinates day-to-day repair works, deploys operatives efficiently, and keeps residents informed to meet service levels.

You will prioritise urgent repairs, raise orders, and liaise with residents, housing associations, and internal teams. Experience in social housing repairs, strong organisation, and good IT/Scheduling system skills are essential.