Responsive Repairs Admin: Flexible Service & Scheduling

WMJobs; Nuneaton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Generous holiday allowance

Childcare vouchers

Job summary

Nuneaton and Bedworth Borough Council is seeking a Responsive Repairs Administrator to provide frontline admin support to the housing repairs service. You will be the main contact for tenants reporting repairs and issues, delivering high-quality customer service and accurate record-keeping.

You will work with the Assets team to coordinate voids, planned maintenance and reactive repairs, using Word and Excel to maintain records and schedules.

Qualifications

• Recent experience of dealing directly with customers, particularly via the telephone.
• Experience using computers and office software including Word and Excel.
• Recent clerical/administrative experience with ability to follow procedures.
• Good planning, personal organisation and ability to meet deadlines.
• Flexible, resilient and customer-centred in challenging situations.

Responsibilities

• Provide day-to-day administrative support to the housing repairs service.
• Handle enquiries and schedule repairs and appointments.
• update property records and housing management system accurately.
• work with the Assets team to maintain high service standards.

Skills

Customer service

IT systems

Administrative duties

Planning & organisation

Prioritising workload

Teamwork

Resilience

Tools

Word

Excel

Job description

Nuneaton and Bedworth Borough Council is seeking a Responsive Repairs Administrator to provide frontline admin support to the housing repairs service. You will be the main contact for tenants reporting repairs and issues, delivering high-quality customer service and accurate record-keeping.

You will work with the Assets team to coordinate voids, planned maintenance and reactive repairs, using Word and Excel to maintain records and schedules.