Administrator

Rochdale Boroughwide Housing; Rochdale; On-site; GBP 14,000 - 22,000; Part time

Benefits offered by this job

30 days annual leave (pro-rata)

Pension scheme

Healthcare cashback plan

Learning and development opportunities

Job summary

Rochdale Boroughwide Housing is looking for an Administrator to join our Responsive Repairs team. This is a pivotal role providing comprehensive administrative support across our Repairs and Maintenance Service, working closely with internal teams, contractors and customers, to ensure repairs services are delivered efficiently and effectively.

This is primarily an office-based role. During your training period, you will be required to work in the office full-time.

Qualifications

• Previous administration experience in a busy office environment.
• Excellent organisational skills with the ability to prioritise competing demands.
• Strong attention to detail and accuracy.
• GCSE Maths and English (or equivalent). An NVQ Level 2 in Business Administration would be advantageous.

Responsibilities

• Manage repairs-related enquiries via email, phone and systems.
• Schedule and coordinate appointments for engineers and contractors.
• Log and process repairs information, defects and service records.
• Raise and process purchase orders, invoices and payments.
• Maintain records across multiple systems and databases.
• Process payroll submissions and related admin tasks.
• Respond to customer enquiries and escalate issues as needed.
• Support repairs and maintenance teams as required.

Skills

Organisational skills

Attention to detail

Microsoft Office

Communication

Customer service

Education

GCSE Maths & English

NVQ Level 2 in Business Administration

Tools

Word

Excel

Outlook

Job description

Contract to March 2027

Are you an organised administrator with excellent attention to detail? Do you thrive in a fast-paced environment and enjoy working as part of a busy team that makes a real difference to customers every day?

Rochdale Boroughwide Housing is looking for an Administrator to join our Responsive Repairs team.

This is a pivotal role providing comprehensive administrative support across our Repairs and Maintenance Service. Working closely with internal teams, contractors and customers, you'll help ensure repairs services are delivered efficiently and effectively, contributing to excellent customer outcomes.

This is primarily an office-based role. During your training period, you will be required to work in the office full-time. Following training, there may be opportunities for some flexibility, dependent on service requirements.

This is a part-time role working between 18 and 21.75 hours per week, potentially, 3 x 6 hour days or 3 x 7.25 hour days. The hours and days of work will be discussed with the successful candidate. The hourly rate is £14.82.

What you'll be doing as our Responsive Repairs Administrator

In this varied and rewarding role, you'll provide vital administrative support across a range of responsive repairs activities, including:

• Managing repairs-related enquiries received via email, telephone and customer systems
• Scheduling and coordinating appointments for engineers and contractors
• Logging and processing repairs information, defects and service records
• Raising, checking and processing purchase orders, invoices and payments
• Maintaining accurate records across multiple systems and databases
• Processing payroll submissions and related administrative tasks
• Responding to customer enquiries and escalating issues where appropriate
• Programming and managing access fobs for customers, staff and partner agencies
• Supporting repairs, empty homes, disrepair and other maintenance-related teams as required
• Scanning, filing and maintaining service documentation and records
• Working collaboratively with colleagues and external partners to deliver an efficient customer-focused service

What are we looking for from our Responsive Repairs Administrator?

• Previous administration experience within a busy office environment
• Excellent organisational skills with the ability to prioritise competing demands
• Strong attention to detail and accuracy
• Good Microsoft Office skills, particularly Word, Excel and Outlook
• Confidence using databases and multiple IT systems
• Strong communication and interpersonal skills
• The ability to build positive working relationships with customers, colleagues and contractors
• A proactive and flexible approach to work
• An understanding of customer service excellence and a commitment to delivering high-quality outcomes
• Awareness of confidentiality and data protection requirements
• GCSE Maths and English (or equivalent experience). A Level 2 NVQ in Business Administration would be advantageous

You'll be joining a small but dedicated team that plays a vital role in supporting the delivery of repairs and maintenance services to our customers. This is an excellent opportunity to develop your administrative skills within a fast-paced environment where no two days are the same.

What do we have to offer you?

In addition to a competitive salary, you will benefit from:

• 30 days annual leave plus bank holidays (pro-rata)
• Pension scheme with employer contributions matched up to 8%; death in service benefit
• Healthcare cashback plan, virtual GP access and subsidised gym membership
• Learning and development opportunities

Diversity, Inclusion & Belonging

RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role.

We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience.