Repairs Administrator

Civic Recruitment Limited; Basildon; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

3 Month Contract

Hybrid working

Bi-weekly pay

Contract extension

Job summary

Basildon Council is seeking a dynamic Repairs Administrator to join the Housing Repairs team in Basildon. You will handle repair requests, manage inquiries and complaints, and provide scheduling support to ensure timely repairs for council tenants and leaseholders.

The role requires strong administrative skills, experience in housing or repairs, and excellent communication. This is a hybrid role with three office days per week.

Qualifications

• Experience in housing, repairs, property services, or a customer service setting.
• Strong organizational and data entry skills.
• Excellent written and verbal communication.
• Proficient with IT, databases, and Microsoft Office.
• Experience with housing disrepair cases.
• Experience supporting schedulers or repairs teams.

Responsibilities

• Handle repair requests, inquiries, and complaints via phone, email, and in person.
• Provide administrative support to Housing Repairs service.
• Keep records in housing and repairs systems.
• Assist in scheduling operatives and daily repairs administration.
• Process rechargeable repair orders and paperwork.
• Investigate housing disrepair claims and customer complaints.
• Provide updates to tenants, leaseholders, colleagues and contractors.
• Ensure tasks meet service standards and timelines.
• Assist in performance monitoring and reporting.
• Deliver professional and customer-focused service.

Skills

Administrative experience

Customer service

Data entry

Microsoft Office

Housing knowledge

Scheduling support

Communication skills

Attention to detail

Tools

Housing management software

Databases

Job description

Basildon, United Kingdom | Posted on 12/08/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

Contract: 3 Month Contract

Hours: Full Time

Working Pattern: Hybrid Working – 3 Days Office-Based Per Week

Summary

We are seeking a dynamic and customer-oriented Repairs Administrator to join the Housing Repairs team at Basildon Council. In this role, you will be instrumental in handling repair requests, addressing customer inquiries and complaints, and providing scheduling support. You will also manage housing disrepair administration in collaboration with Morgan Sindall. This position is ideal for individuals with robust administrative abilities and experience in housing, repairs, customer service, or property maintenance sectors.

Responsibilities

• Handle repair requests, inquiries, and complaints through phone, email, and in-person interactions.
• Offer administrative support to the Housing Repairs service.
• Keep precise records within housing and repairs systems.
• Aid in scheduling operatives and managing daily repairs administration.
• Process rechargeable repair orders and associated paperwork.
• Investigate and address housing disrepair claims and customer complaints.
• Provide guidance and updates to tenants, leaseholders, colleagues, and contractors.
• Ensure all tasks are completed within established service standards and timelines.
• Assist in performance monitoring and reporting activities.
• Consistently deliver a professional and customer-focused service.

Requirements

Requirements:

• Prior administrative experience in housing, repairs, property services, or a customer service setting.
• Experience in managing customer inquiries and complaints.
• Strong organizational and data entry capabilities.
• Excellent written and verbal communication skills.
• Ability to handle a demanding workload and meet deadlines.
• Proficiency in IT, including databases and Microsoft Office.
• Keen attention to detail and accuracy.
• Experience in Social Housing or Local Authority services.
• Understanding of housing repairs and maintenance procedures.
• Experience with housing disrepair cases.
• Experience supporting schedulers or repairs teams.

What's on Offer?

• 3 Month Contract
• Hybrid Working – 3 Days in the Office
• Bi-weekly Pay
• Opportunity to join a vibrant Housing Repairs team supporting council tenants and leaseholders.
• Potential for contract extension for the right candidate.

This role is suitable for individuals with experience as a Repairs Administrator, Housing Administrator, Repairs Coordinator, Property Administrator, Maintenance Administrator, Customer Service Advisor, Housing Repairs Officer, or Scheduling Administrator.