Repairs Officer

The Oyster Partnership; Greater London; On-site; GBP 27,000 - 39,000; Full time

Job summary

The Oyster Partnership is seeking a Responsive Repairs Officer for a Surrey-based Housing Association. This role supports the Property Services team, acting as the first point of contact for residents, raising and scheduling repairs, and monitoring contractor performance.

The position is hybrid (minimum 4 days in the office) at 35 hours per week, offering an initial contract until June 2027 and a rate of £24.00 per hour umbrella. Right to work in the UK is required.

Qualifications

• Experience delivering strong customer service within property or repairs teams.
• Proven administrative support skills in a fast-paced environment.
• Familiarity with invoicing processing and data handling.

Responsibilities

• Act as first point of contact for residents and customers.
• Raise and schedule repair orders and monitor progress.
• Support contractor performance tracking and data entry.
• Manage CRM cases and assist with invoice processing.

Skills

First point of contact

Administrative support

CRM management

Raising work orders

Customer service

Data management

Tools

CRM software

Job description

We're urgently looking for a Responsive Repairs Officer to join a well-established Housing Association based in Surrey. This is a great opportunity for someone with strong customer service and administrative experience within property or repairs teams. You'll play a key role as the first point of contact for residents, ensuring repairs are raised, scheduled, and monitored efficiently while supporting the wider Property Services team.

Responsive Repairs Officer required urgently for a Surrey based Housing Association.

Key Skills required

• Acting as the first point of contact for customers
• Responsible for providing strong administrative support and customer service within the Property Services team
• Raising and scheduling work orders
• Monitoring contractor performance
• Managing CRM cases
• Assisting with invoice processing and data management

Details

• Initial contract until June 2027
• £24.00ph umbrella
• Hybrid working role - Minimum 4 days per week in the office.
• 35 hours per week

The Oyster Partnership Ltd. is an equal opportunities employer and welcomes applications from all candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

All applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. Proof of eligibility will be requested before any offer is confirmed.