Responsive Repairs Administrator

WMJobs; Nuneaton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Generous holiday allowance

Childcare vouchers

Job summary

Nuneaton and Bedworth Borough Council is seeking a Responsive Repairs Administrator to provide frontline admin support to the housing repairs service. You will be the main contact for tenants reporting repairs and issues, delivering high-quality customer service and accurate record-keeping.

You will work with the Assets team to coordinate voids, planned maintenance and reactive repairs, using Word and Excel to maintain records and schedules.

Qualifications

• Recent experience of dealing directly with customers, particularly via the telephone.
• Experience using computers and office software including Word and Excel.
• Recent clerical/administrative experience with ability to follow procedures.
• Good planning, personal organisation and ability to meet deadlines.
• Flexible, resilient and customer-centred in challenging situations.

Responsibilities

• Provide day-to-day administrative support to the housing repairs service.
• Handle enquiries and schedule repairs and appointments.
• update property records and housing management system accurately.
• work with the Assets team to maintain high service standards.

Skills

Customer service

IT systems

Administrative duties

Planning & organisation

Prioritising workload

Teamwork

Resilience

Tools

Word

Excel

Job description

Nuneaton & Bedworth Borough Council

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

Responsive Repairs Administrator

We are currently looking for a Responsive Repairs Administrator to support our busy repairs team. You will play a key role in providing a high quality, frontline service to tenants and colleagues.

As a Responsive Repairs Administrator, you will be the main point of contact for anyone wishing to raise a repair or report an issue related to their home.

You will be part of a team delivering an excellent customer service in relation to the housing repairs service. This includes technical support, dealing with repair enquiries and/or requests, work scheduling and making appointments and being the initial first point of contact for complaints.

You will also work with the wider Assets team within the Council to ensure excellence in service to customers, both internal and external.

We are looking for people who have excellent customer service skills with a friendly, polite approach who can balance a busy workload whilst delivering high quality customer service.

You will be responsible for the day to day administrative support delivery to the core housing repairs service. This includes providing full administrative duties to teams within the property services team, including voids, planned maintenance and reactive repairs.

You will also update property records and the housing management system to ensure that accurate records and information are maintained. So confidence using IT systems such as Word and Excel is essential.

You will need to be comfortable working as part of a team and using your own initiative whilst having a keen eye for attention to detail.

This is a fast paced environment and the ability to balance competing priorities is also essential.

To be successful in this post you should have the following experience:

• Recent experience of dealing directly with customers, particularly via the telephone.
• Experience in the use of computers systems, including word and excel spreadsheets.
• Recent experience in undertaking clerical/administrative duties.
• Ability to follow prescribed procedures.
• Good planning and personal organizational skills.
• Able to work to deadlines and prioritise own workload.
• Flexible in approach and adopt a positive attitude to changing situations.
• Able to demonstrate resilience and sensitivity in dealing with customers who could be emotional.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.

• flexible working
• Local Government Pension Scheme
• generous holiday allowance
• childcare vouchers

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Interview date will be WC 19th October 2026