Senior Responsive Repairs Lead (Damp & Mould)

WMJobs; Nuneaton; On-site; GBP 32,000 - 42,000; Full time

Job summary

Nuneaton & Bedworth Borough Council is seeking a Senior Responsive Repairs Officer to lead the Responsive Repairs Team and ensure high-quality, timely repairs for residents, with a focus on damp, mould and housing hazard cases in line with Awaab's Law.

You will manage a team, monitor performance, drive service improvements, maintain audits, and work cross‑functionally with housing, repairs and compliance to deliver resident‑centred outcomes.

Qualifications

• Experience in customer contact environment, preferably repairs services or housing.
• Strong leadership and team management skills.
• Excellent communication and conflict resolution abilities.
• High empathy and understanding when supporting vulnerable customers.
• Strong analytical skills and attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Housing-related qualification at NVQ Level 4 or willingness to work towards one.

Responsibilities

• Leading, coaching and motivating a team of Responsive Repairs Officers.
• Managing repairs enquiries, including damp and mould cases.
• Monitoring compliance with Awaab's Law requirements and associated timescales.
• Producing performance and compliance reports for senior management.
• Identifying service improvements and implementing effective solutions.
• Supporting vulnerable residents through a resident-first approach.
• Developing strong working relationships across teams to ensure joined-up service delivery.
• Supporting emergency responses to urgent housing issues when required.

Skills

Leadership

Communication

Empathy

Analytical

Conflict resolution

Education

NVQ Level 4 in housing or equivalent

Job description

Nuneaton & Bedworth Borough Council is seeking a Senior Responsive Repairs Officer to lead the Responsive Repairs Team and ensure high-quality, timely repairs for residents, with a focus on damp, mould and housing hazard cases in line with Awaab's Law.

You will manage a team, monitor performance, drive service improvements, maintain audits, and work cross‑functionally with housing, repairs and compliance to deliver resident‑centred outcomes.