Reactive Repairs Manager

Fortus Recruitment Group Limited; Guildford; On-site; GBP 45,000 - 60,000; Full time

Job summary

Fortus Recruitment Group Limited is seeking a conscientious Reactive Repairs Manager to lead the responsive repairs team in the Guildford Borough area. You will oversee emergency, urgent and routine repairs, coordinate with the Helpdesk, Supervisors and trades, and ensure timely and safe completion of works while maintaining high customer service standards.

The role requires a strong background in housing maintenance, experience in supervision or management, and the ability to drive improvements

Qualifications

• Experience as supervisor or manager in housing maintenance.
• Must pass a DBS check.
• Professional appearance and courteous attitude.
• Strong background in housing maintenance and repairs.

Responsibilities

• Take primary responsibility for safe, efficient and timely delivery of repairs from receipt to closure.
• Manage daily repairs operation with Resource Controller, Helpdesk and Supervisors.
• Ensure work is prioritised, resourced and delivered within service levels.
• Maintain control of work in progress, monitor emergencies and high-risk orders.
• Keep job management system updated with appointments, notes and evidence.
• Oversee availability and productivity of directly employed trades and subcontractors.
• Ensure compliance with RAMS, permits to work and site procedures.
• Escalate repairs with significant hazards or disrepair when needed.

Skills

Team leadership

People management

Health & safety

Stakeholder comms

Planning

Problem solving

MS Office

RAMS compliance

Tools

MS Office

Job management systems

Job description

Reactive Repairs Manager

We provide maintenance and repair services to residential properties across the Guildford Borough area. Our workstreams include emergency, urgent and routine responsive repairs, planned works and other maintenance activities instructed by the client.

We are seeking a conscientious, enthusiastic and experienced Reactive Repairs Manager with a positive, solutions-focused approach. Applicants must have a strong background in housing maintenance and repairs, with experience as a supervisor or manager. The postholder must maintain a professional appearance and attitude and act politely and courteously at all times.

All contract employees are required to pass a Disclosure and Barring Service (DBS) check.

Key Responsibilities

• Take primary responsibility for the safe, efficient and timely delivery of emergency, urgent and routine responsive repairs from initial receipt through allocation, attendance, completion and closure.
• Manage the daily repairs operation with the Resource Controller, Helpdesk and Supervisors, ensuring work is correctly prioritised, appropriately resourced and delivered within contractual service-level timescales.
• Maintain effective control of work in progress, reviewing emergencies, overdue, approaching-target and high-risk orders and taking prompt action to prevent or recover service failures.
• Ensure the job management system contains accurate and current information, including appointments, operative notes, variations, follow-on works, access attempts and satisfactory completion evidence.
• Manage the availability, allocation and productivity of directly employed trades and subcontractors, ensuring the correct skills and resources are available to meet routine, seasonal and peak demand.
• Monitor and improve appointment keeping, first-time completion, productivity, work quality and customer service, addressing delays, repeat visits, recalls and other performance concerns.
• Maintain effective communication with residents and Guildford Borough Council, providing timely updates on appointments, delays, priority cases, operational performance and recovery actions.
• Ensure Supervisors, operatives and subcontractors work safely and comply with contractual requirements, approved RAMS, permits to work and site-operating procedures.
• Escalate repairs involving significant hazards, vulnerability, disrepair, complaints or potential Awaab's Law requirements.
• Line-manage allocated Supervisors and support the recruitment, induction, performance management, coaching and development of employees and subcontractors while promoting a positive health and safety culture.
• Work collaboratively with the Planned and Compliance Repairs Manager and provide reciprocal cover when required.
• Participate in the out-of-hours management rota and deputise for the Contract Manager when required.

This is not an exhaustive list of duties. Above all, the postholder must be flexible and contribute fully within their capabilities to support the achievement of contractual and organisational objectives.

Skills Required

• Ability to support, coach and motivate a team.
• Strong interpersonal skills with the ability to communicate professionally at all levels and confidently challenge and be challenged.
• Organised approach to work, case management and time management.
• Practical, solutions-focused approach to health and safety.
• Proficient in Microsoft Office and job management systems, including accurate use of performance trackers.
• Ability to record and analyse informat