Repairs Administrator

Sellick Partnership; Bishop Auckland; On-site; GBP 18,000 - 25,000; Full time

Job summary

Sellick Partnership is seeking a Repairs Administrator in County Durham for a temporary ongoing role. The position involves coordinating appointments, scheduling repair and maintenance work, and ensuring accurate record-keeping across systems. A driving licence is required.

You will liaise with customers and operatives, manage calls, and monitor workloads to maximise productivity while delivering excellent service. Salesforce experience is advantageous.

Qualifications

• Previous administrative or customer service experience.
• Experience using Salesforce would be advantageous
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Strong attention to detail and organisational skills.

Responsibilities

• Schedule and allocate work to operatives within agreed timeframes
• Manage inbound and outbound calls to arrange customer appointments
• Monitor workloads and adjust schedules to maximise productivity
• Maintain accurate, up-to-date records across internal systems
• Liaise with internal teams to track repairs, materials, and progress
• Deliver excellent customer service and resolve queries or complaints

Skills

Administrative experience

Customer service

Written & verbal communication

Organisational skills

Attention to detail

Tools

Salesforce

Job description

Repairs Administrator

County Durham
Full-time, Temporary (Ongoing)
£15.72 PAYE hour
37 hours per week (Monday - Friday)

Driving licence required

We are currently recruiting for a Temporary Administrator on an ongoing basis, offering an excellent opportunity to join a busy and customer-focused team.

In this role, you will be responsible for coordinating appointments, scheduling repair and maintenance activities, liaising with customers and operatives, and ensuring all work is planned and delivered efficiently while maintaining accurate records across internal systems.

Key Responsibilities of the Repairs Administrator

• Schedule and allocate work to operatives within agreed timeframes
• Manage inbound and outbound calls to arrange customer appointments
• Monitor workloads and adjust schedules to maximise productivity
• Maintain accurate, up-to-date records across internal systems
• Liaise with internal teams to track repairs, materials, and progress
• Deliver excellent customer service and resolve queries or complaints

The successful Repairs Administrator will have

• Previous administrative or customer service experience.
• Experience using Salesforce would be advantageous
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Strong attention to detail and organisational skills.

Please contact Chrissie at the Derby Office for more information about the role.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website