Resource Planners x2

Clarion Housing Group; Rochester; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading housing organization is seeking two Resource Planners to join their team in a hybrid role based in Stevenage. The successful candidates will ensure the repairs and maintenance service operates smoothly, involving scheduling appointments and tracking progress. Ideal for organized team players with experience in customer-focused environments. This role offers a competitive salary and a supportive team atmosphere.

Qualifications

• Experience in a busy, customer-focused environment.
• Ability to communicate effectively and work as part of a team.
• Strong organisational skills.

Responsibilities

• Booking in repair appointments and ensuring everything stays on track.
• Ensuring operatives are fully booked and working efficiently.
• Following up on emergencies and missed jobs.
• Keeping diaries up to date with holidays, training, and any follow-on work.
• Checking daily progress to ensure all jobs are completed on time.

Skills

Scheduling software experience

Communication skills

Teamwork

Job description

Salary: £32,709 - £37,909 per annum

Location: Hybrid/Kings Court, Stevenage

Hours: 39 per week

Contract Type: Permanent

Are you super organised, calm under pressure, and great with people? We’re looking for two Resource Planners to join our friendly team in Stevenage! If you love problem-solving and keeping things running smoothly behind the scenes, this could be the perfect role for you.

What’s the job all about?

As our new Resource Planner, you’ll play a key part in ensuring our repairs and maintenance service runs like clockwork. You’ll book appointments for residents, keep an eye on progress, and make sure our operatives are in the right place at the right time.

From tracking repairs to managing time off and training in our team’s calendars, your sharp scheduling skills will help us deliver a first-class service that puts our customers first.

Day-to-day, you’ll be:

• Booking in repair appointments and checking everything stays on track
• Ensuring operatives are fully booked and working efficiently
• Following up on emergencies and missed jobs
• Keeping diaries up to date with holidays, training, and any follow-on work
• Checking daily progress to make sure all jobs are completed on time

You’ll ideally have experience using scheduling software in a busy, customer-focused environment, and bonus points if you’ve worked in repairs or maintenance before. Most importantly, you’re a great communicator, a team player, and someone who loves getting things organised and done right.

If you’re ready to join a supportive team where your work makes a real difference to people’s lives, we’d love to hear from you!

Below the full job description includes lots more detail, so please check it out before applying – Resource Planner.

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle—dive in and find out more here.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

Closing Date: Tuesday 2nd December 2025 at midnight.

Interviews will take place at our Borehamwood office on Monday 15th December 2025.

This is a hybrid role with a base location at our offices in Stevenage. You need to be prepared to travel to Stevenage once a month for a team meeting and for 1-2 weeks initially for training.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

We reserve the right to close this advert early.