Resource & CRM Administrator

Venus Recruitment Ltd; Camberley; Hybrid; GBP 36,000 - 38,000; Full time

Job summary

A dynamic consultancy is seeking a Resource & CRM Administrator to manage their Salesforce system and provide essential project administration. You'll support consultants with CRM data, ensure accuracy in reporting, and assist with invoice management. Candidates should have strong Salesforce experience and excellent interpersonal skills. The role offers a competitive salary of £36-38K, hybrid working arrangements, and benefits including a health scheme and annual leave that increases with service.

Benefits

Yearly discretionary bonus

Health scheme

Life Assurance

5% company pension contribution, rising to 8%

25 days annual leave, rising to 30 days with service

Qualifications

• Experience in using Salesforce CRM.
• Ability to build strong relationships with team members and clients.
• Organizational skills to manage multiple tasks efficiently.

Responsibilities

• Provide CRM administrative support for consultants.
• Ensure reporting metrics in CRM are current.
• Manage consultant invoices and liaise with finance.
• Coordinate with clients and manage project timelines.

Skills

Salesforce knowledge

Interpersonal skills

Planning and organisational skills

Team player

Commercial awareness

Written and verbal communication skills

MS Office skills

Job description

A busy consultancy that partners with high-profile brands is offering a fabulous new opportunity for a Resource & CRM Administrator to join their small team. This position reports to the Head of Operations and is a key role as the main administrator of the Salesforce CRM system, ensuring data is reviewed and up to date, providing project administration and process support and reporting to the business.

The role will involve :

Working with consultants to provide CRM administrative support, adding new and updating existing opportunities, projects and key information.

Ensuring all key reporting metrics within the CRM are up to date.

Maintaining up to date associate consultant records on the CRM.

Managing the sign-off of associate consultant invoices against project deliverables, liaising with the finance manager at month end.

Liaising with clients and the Programme Manager when required, to coordinate workshop timings, resources and systems.

Managing project start and close dates across software platforms.

Proactively identifying any resourcing challenges or gaps to help protect revenue and being a key point of contact with associates regarding ongoing availability for future projects.

Managing intranet project sites, including SharePoint access permissions.

Assisting the Head of Operations with tasks or projects that may arise across the business.

Providing holiday cover for the Programme Coordinator and supporting workload.

We’re looking for :

Current knowledge and experience in Salesforce

Great interpersonal skills with ability to form strong relationships

Excellent planning and organisational skills

A confident team player with good self-awareness

Strong commercial awareness

Good written and verbal communication skills

Strong MS Office skills

The business is offering :

36-38K + yearly discretionary bonus

Hybrid working – 3 / 2 Camberley Office / Home

Health scheme including immediate family

Life Assurance

5% company pension contribution (rising to 8%)

25 days annual leave (rising to 30 days with length of service)

Monday to Thursday 9.00am to 5.30pm 1 hour lunch, 9.00am to 4.15pm Friday