Resolutions Investigator - Customer Complaints & Insight

Fidelity International; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services company is seeking a Resolutions Investigator to manage and resolve customer complaints effectively in a professional and empathetic manner. This role offers comprehensive training and opportunities for career progression within the finance sector. Ideal candidates will have a relevant background in UK financial services and excellent communication skills. Join a team dedicated to upholding integrity and trust while enhancing customer satisfaction.

Benefits

Comprehensive benefits package

Flexible working options

Support for professional development

Qualifications

• Excellent interpersonal skills with the ability to communicate clearly.
• Proficient user of Microsoft Office applications.
• Demonstrated commitment, professionalism, and maturity in the workplace.

Responsibilities

• Manage assigned complaint cases diligently and professionally.
• Communicate proactively and empathetically with customers.
• Investigate complaints thoroughly and identify effective resolutions.

Skills

Excellent interpersonal skills

Proficient in Microsoft Office

Problem Solving

Creative Thinking

Resilience

Education

Relevant background in UK financial services

Job description

A leading financial services company is seeking a Resolutions Investigator to manage and resolve customer complaints effectively in a professional and empathetic manner. This role offers comprehensive training and opportunities for career progression within the finance sector. Ideal candidates will have a relevant background in UK financial services and excellent communication skills. Join a team dedicated to upholding integrity and trust while enhancing customer satisfaction.